Information & Assistance Line
Connecting You with the Resources You Need

 

We have dedicated staff that can help you find local resources, refer you to local programs, and screen you for the programs offered by the FTAAAD.

 

Our agency and staff are certified through the AIRS program, which means we are trained to help you find the resources to meet your needs. We can provide contact information or referrals for various programs or resources.  Common topics include food banks, financial need programs, transportation, housing, and legal services.

To reach the Information & Assistance line, call 1-866-836-6678 or 423-928-3258.

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I NEED TO FIND LOCAL RESOURCES
In addition to our staff that can assist with information about local resources over the phone, we also have a Resource Directory that is available for download. CLICK HERE to learn more.

MY CALL WENT TO VOICEMAIL
Due to the high volume we are unable to answer calls live.  We return calls in the order in which they are received.  It is important to answer when we return your call. CLICK HERE to learn more.

WHAT INFORMATION SHOULD I HAVE ON HAND WHEN I CALL?
Due to the nature of our programs there is some basic information that is usually needed to screen someone for services.  This includes the person's name, address, date of birth, social security number, income, health issues, and knowledge of their ability to perform daily tasks. CLICK HERE to learn more.

CAN I CALL ON BEHALF OF SOMEONE ELSE?
Sure!  It is important to keep in mind we can only provide services to individual's that want and agree to get services.   Specific information is needed to screen for our programs, so it is helpful for us to have the contact information of the person or someone that can provide the needed information. CLICK HERE to learn more.

I'M A PROFESSIONAL AND NEED TO REFER A CLIENT FOR SERVICES
We have a referral form that can be faxed or mailed to us.  It is important to include as much of the requested information as possible. CLICK HERE to learn more.

WHAT IF I'M UNABLE TO HEAR OR SPEAK ON THE PHONE?
There are several options available for someone that cannot communicate on the phone. CLICK HERE to learn more.

WHAT IF I SPEAK A LANGUAGE OTHER THAN ENGLISH?
We contract with Avaza Language Services Inc. to assist with callers who are not proficient in English. They provide interpreting and translation services to our agency. CLICK HERE to learn more.