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Long-Term Care Ombudsman

Issue Resolution for Residents of Long-Term Care Facilities

The Ombudsman program provides assistance to elderly Tennesseans residing in nursing homes, homes for the aged, and assisted care living facilities. The Ombudsman is available to help residents and their families resolve questions or problems, and will advocate for solutions to problems for qualified residents of long-term care facilities.

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First District Long-Term Care Ombudsman

Debby Morrell

3211 N. Roan St.

Johnson City, TN 37601

423-979-2599

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HOW DOES THE OMBUDSMAN HELP NURSING-HOME RESIDENTS?
When residents of long-term care facilities and families cannot resolve their problems through consultation with the facility staff or governmental agencies involved, they should contact their District Ombudsman. CLICK HERE to learn more.

WHO IS ELIGIBLE FOR OMBUDSMAN ASSISTANCE?
Any resident of a long-term care facility such as nursing homes, homes for the aged, assisted care living facilities, is eligible to request assistance from the Ombudsman. CLICK HERE to learn more.

WHAT ARE MY RIGHTS AS A NURSING-HOME RESIDENT?
The State of Tennessee sets out minimum rights for residents of long-term care facilities. CLICK HERE to learn more.

HOW DO I FILE A COMPLAINT WITH THE OMBUDSMAN?
If you have a concern or question in regard to a resident of a long-term care facility that cannot be resolved through a discussion with the facility staff or administrators, contact the First District Long-Term Care Ombudsman. CLICK HERE to learn more.

HOW THE OMBUDSMAN HELPS FAMILIES OR FRIENDS OF RESIDENTS
As a friend or relative, you may have concerns about a resident's care or the cost of care. Likewise, you may have questions about obtaining services from resources outside the facility. Ombudsman can help you with your concerns, or refer you to necessary services. CLICK HERE to learn more.

CAN I VOLUNTEER WITH THE OMBUDSMAN PROGRAM?
Volunteers are the eyes and ears of the Long-Term Care Ombudsman Program and are rewarded by knowing that their presence can make a difference in the lives and care of long-term care residents. CLICK HERE to learn more.