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State Health Insurance Assistance Program (SHIP)

Unbiased Medicare and Related Insurance Assistance

The Tennessee State Health Insurance Assistance Program (SHIP) is part of a nationwide program that provides free and objective counseling and information about Medicare and related health-insurance issues.

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Local SHIP counselors and volunteers are trained to help Medicare recipients and their families navigate their way through an overwhelming amount of benefits information.

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For help with consumer guidance, information counseling, community outreach and education, and application assistance for Medicare Savings Programs and Part D Extra Help, call FTAAAD SHIP at 1-877-801-0044.

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CLICK HERE to contact SHIP by email

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I'M ABOUT TO TURN 65. WHAT DO I NEED TO KNOW ABOUT MEDICARE?
SHIP counselors can meet with you in person or over the phone to explain the Medicare enrollment process and how it may relate to any current employer insurance you may have. CLICK HERE to learn more.

CAN I SAVE MONEY ON MEDICARE COVERAGE OR PRESCRIPTION COSTS?
Some Medicare beneficiaries may be eligible to receive help paying for their Medicare costs, or for assistance paying for prescription medications. CLICK HERE to learn more.

MY CALL WAS SENT TO VOICEMAIL
Due to the high number of  calls to SHIP,  calls are occasionally transferred to voicemail if the counselors are busy speaking with other people. We will call you back within two working days. CLICK HERE to learn more.

WHAT INFORMATION SHOULD I HAVE ON HAND WHEN I CALL?
Having a few pieces of information on hand when speaking with a SHIP counselor will help them assist you in a more accurate and timely manner. CLICK HERE to learn more.

CAN I CALL ON BEHALF OF SOMEONE ELSE?
A SHIP counselor will be happy to assist you with a family member or friend's Medicare questions as long as you have their permission. CLICK HERE to learn more.

WHAT ELSE CAN SHIP STAFF HELP ME WITH?
SHIP counselors can answer questions about Medicare supplements, VA medical services, TRICARE For Life, the Tennessee Plan (UMR/POMCO) and other insurance-related questions. CLICK HERE to learn more.

WHAT IF I'M UNABLE TO HEAR OR SPEAK ON THE PHONE?
There are several options available for Medicare beneficiaries who may be hearing-impaired or unable to speak over the phone. CLICK HERE to learn more.

WHAT IF I SPEAK A LANGUAGE OTHER THAN ENGLISH?
FTAAAD contracts with Avaza Language Services, which provides translation services in more than 20 languages. CLICK HERE to learn more.

SHIP/MIPPA DISCLAIMERS
CLICK HERE to learn more.