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Information & Assistance Line
I NEED TO FIND LOCAL RESOURCES
We have dedicated staff that can help you find local resources, refer you to local programs, and screen you for the programs offered by the FTAAAD. Our agency and staff are certified through the AIRS program, which means we are trained to help you find the resources to meet your needs.
We can provide contact information or referrals for various programs or resources. Common topics include food banks, financial need programs, transportation, housing, and legal services.
To reach the I&A line, please call 1-866-836-6678 or 423-928-3258.
MY CALL WENT TO VOICEMAIL
Due to the high volume of daily calls to the I&A line, we are unable to answer calls live. When you call, you will be asked to leave your name, phone number, and a brief description of the resources you are seeking. We return calls in the order in which they are received, generally within three business days. It is important to answer when we return your call, because you will have to call back and start the process again.
WHAT INFORMATION SHOULD I HAVE ON HAND WHEN I CALL?
Due to the nature of our programs there is some basic information that is usually needed to screen someone for services. This includes the person's name, address, date of birth, Social Security number, income, health issues, and knowledge of their ability to perform daily tasks. Answers to basic questions do not require this information, but it is helpful to be aware that it may make any referrals more accurate.
CAN I CALL ON BEHALF OF SOMEONE ELSE?
Sure! It is important to keep in mind we can only provide services to individuals that want and agree to these services. Specific information is needed to screen individuals for our programs, so it is helpful for us to have the contact information of the person, or someone else that can provide the needed information. Some callers find it helpful to have the person that needs services available on the call to answer questions.
I'M A PROFESSIONAL AND NEED TO REFER A CLIENT FOR SERVICES
We have a referral form that can be faxed or mailed to us. It is important to include as much of the requested information as possible. CLICK HERE to download the form. This form includes phone and fax numbers for submission and can also be completed electronically.
WHAT IF I'M UNABLE TO HEAR OR SPEAK ON THE PHONE?
There are several options available for callers who may be hearing-impaired or unable to speak over the phone. If you use a TTY device, I&A staff can utilize a Telecommunications Relay Service (TRS) to speak with you. We can also communicate by email, or set up a face-to-face meeting by appointment. If an American Sign Language translator is needed, we will arrange for one to be present at the appointment.
WHAT IF I SPEAK A LANGUAGE OTHER THAN ENGLISH?
FTAAAD contracts with Avaza Language Services, which provides translation services in more than 20 languages. If you would like a translator to assist you with your consultation, just let us know.
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Refer for services
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